How to personalize the conversation with custom fields?

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Custom fields are user-dependent functions that will change its data based on the users’ nature.

This is how the structure of custom field inside the platform looks like,


Some custom fields are pre-defined inside the chatrace platform and they are,

  • First Name,
  • Last Name,
  • Email,
  • Phone,
  • Profile Image,
  • Locale,
  • Time Zone,
  • User ID,
  • Page Name,
  • Page ID

All the above custom fields are given by default inside the chatrace and these details are pulled out from Facebook itself.

Like we said before, custom fields are user-defined functions and the values changes from one person to another.

Let’s take a look at the “First Name” custom field as an example. If a Messenger subscriber has name “Barveen Kumar” then the first name will be considered as “Barveen” and for “Vasanth Kumar” the first name will be ”Vasanth.”

To use custom fields on the Messenger chat flow, use curly brackets { } on the text block to set the required custom field for your chat flow.

When you start typing the curly brackets {{ to get the list of the custom fields you had in the platform.

On that custom field list apart from the default custom field from chatrace, you will find additional custom fields. They are nothing but the custom fields that you created for storing the user details. 

Hope this article helps you to know about the “Custom fields” feature on the chatrace platform.

If you have any other doubts or queries, visit other articles on the knowledge base or interact with our community or contact our support to get your doubts cleared.

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